| |
|
|
|
|
|
Order by Phone
To place an order by phone, please call 604-431-6425 (9:00AM - 5:00 PM PST). When placing an order,
please provide the following information:
- Shipping and billing addresses
- Purchase order number
- Your name and telephone number
- Product number and name, pack size, and quantity
Order by Fax 24 Hours / Day
Fax: (604) 453-0169
Order by Email
Submit your order by email: orders[at]immunechem.com
Order Online
You can fill out an order form online and submit it to ImmuneChem. [Online Order Form]
Order by Mail
Attn: Sales
ImmuneChem Pharmaceutical Inc.
204 - 8678 Greenall Avenue
Burnaby BC
V5J 3M6
Canada
Note: Be sure to include any special shipping instructions along with your order. Confirmation
for both fax and email orders will be sent electronically to the specified email provided on
the order form.
Prices
Prices quoted on the ImmuneChem website are expressed in US dollars and apply to territories
where ImmuneChem sells direct. Outside of these areas, check for designated distributors within
the territory for pricing and ordering. Please note that prices are subject to change without
notification.
If a price discrepancy exists between the quoted price on the website and the actual price,
ImmuneChem will contact you prior to shipping your order for specific instructions. Should the
list price quoted on the website be lower than the actual price of the product, ImmuneChem will
charge you the lower price.
Bulk Orders
All products supplied by ImmuneChem are available for purchase in bulk quantities or as custom
preparations. Should you require one of our products to be supplied in a larger pack size or have it
formatted to meet your specific research requirements, please contact us by phone with this opportunity.
Payment Terms
Terms of payment for Products are net thirty (30) days, unless otherwise specified. Pre-payment may be
required prior to shipping in certain territories. All sales are F.O.B. from point of shipment, pre-paid
and added to the invoice.
Payment Method
ImmuneChem accepts a variety of payment types including: VISA, Mastercard, Institutional Purchase Order
Numbers (PO) and Cheques.
Shipping
All orders received in North America by 2:00 PM PST (5:00 PM EST) Monday to Wednesday will usually be shipped
out on the same day. North American customers will typically receive their orders within 1-2 business days.
All shipments are F.O.B. from point of shipment, pre-paid and added to the invoice. Freight charges may include
but not limited to: priority service and packaging materials.
Backorders
ImmuneChem Pharmaceuticals typically maintains sufficient inventory to meet the needs of its clients and partners.
If a product is placed on backorder, ImmuneChem will notify you of this at the time of your order and will do its
best to fill the order within a 30 day period. For items on backorder longer than the specified time interval,
ImmuneChem will contact you to verify your order. Customers will be billed for the order upon shipment.
Warranty
ImmuneChem Pharmaceuticals guarantees that all of its products meet the specific requirements set forth within the
lot specific technical data sheets (TDS). Should you have a technical issue with one of our products, please contact
our technical services group by phone or by email with your specific query. If it is determined, solely by, that one
of our products has failed to conform to the specifications set forth in the TDS, we will be pleased to replace the
product free of charge or issue a credit for the total purchase price of the non-conforming product
|
|
|
Anti-acetyl Lysine, Agarose
